Terms & Conditions

Before you sign up to publicpharma.org, kindly read our terms and conditions. By using our service, you are confirming that you’ve read and understood all of them and you agree to be legally bound by these terms and conditions. Do not use this service if you don’t accept or clearly understand these terms and conditions.


  • By accepting Terms & Conditions, you’re communicating with us electronically and by doing so, you’ll be receiving communications from our associates electronically. You will get prompts, emails, alerts, notifications and other information via our site.
  • If we provide you any piece of information such as; password or user identification code during the security procedure, it’s always confidential. Do not disclose it to the third-party. Also, we have the right to disable password/identification code of any user at any time.

Your Personal Information:

  • We are committed to protecting your privacy. Before you place an order, make sure that you’ve read our Privacy Policy. We may use your personal information that we collect from our site to provide you the high-quality service.
  • When you order from publicpharma.com, we may ask you to set up your account, which may include your name, e-mail address and credit card number (this is optional).
  • We may use your personal information for; verifying your identity, enabling payments, refunding product, and for preventing you from fraud/other criminal felonies.
  • We protect your account information from unauthorized sites. We will not give any of your personal information to any third-party unless we are legally bound to do so.
  • By agreeing to these terms, you allow us to check your details through our identity verification services.


Reship Policy:

Once your order has been processed, shipping address cannot be changed. Make sure you type in the correct address while placing the order. We do not change any address as we only copy/paste it and send to the shipping department. So, make sure your address is not wrong. If, in any case, the address you sent us was wrong then notify us within 24 hours of placing your order. If you were unable to do this, then there will be no reshipment of your order. However, we do care for our customers, so your loss will be compensated. The way of doing that is:

  • Place a new order.
  • Get some of the pills from your previous lost package on every order.

This way, we ensure both your and our benefit. A strong and trustworthy business relation is what we want.


If there is an unavailability of your ordered product, you will get notified by us as soon as possible, and we will also refund your payment promptly.

If there is any other product available, alternative to the one you ordered, you will be notified of that also.

Payment Methods:

While placing an order, you have to accept the payment methods which we offer. We keep on changing the payment methods due to privacy concerns of our buyers and those of ours. The most common methods used by us may also include Western Union, Money Gram or Bitcoin.

Bitcoin is our most preferred payment service as it provides easy to use system, where data encryption feature is also provided. Our website strongly recommends you pay via bitcoin for transactions. See our bitcoin page to know how to use bitcoin and why is it the safest method.

Privacy Policy

We understand that the privacy of all information you provide is of a primary importance. This is why we are committed to preserving the privacy of our customers. The information you provide is never shared with other companies or third party service providers. Your personal information, bank details and transaction details will only be used to fulfil the transaction and provide you with customer service.

Public Pharma is committed to preserving your medical and personal information privacy.  All data we receive is legally protected under doctor-patient privilege laws. Our online ordering system is using the latest Secured Encryption Technologies and all personal and credit card information will be submitted using highest levels of technical security with all reasonable precautions. Our system also has safeguards in place to protect against credit card fraud. Individuals attempting the fraudulent use credit cards will be reported immediately.

We use advanced security measures in order to make our website safe for our customers to use. SSL 128 bit encryption technology is used when receiving and transmitting credit card information during the transaction. After processing, sensitive details are encrypted and saved on our offline servers, and thus cannot be accessed from the internet.

Shipping Policy

We use different shipping methods depending upon, from which partner country your order is being shipped. All our orders are delivered via registered airmail, or FedEx and thanks to the reputable companies we use, we guarantee to deliver your products to your door.  In order to receive the order without any problems the customer should provide a valid billing and shipping address.

Your delivery options and fees are: 

Standard International Shipping $70 (10-15 days) Worldwide delivery – Tracked shipment.
In the unlikely event you do not receive your order Public Pharma will offer you a free of charge re-shipment for your order. Please, notify us of any problems with your order as soon as possible or within 3 days of receiving your order. Complete reshipment policy is written on top of this page, kindly refer to that.
For USA Customers:

We ship via FedEx and USPS http://www.usps.com, Delivery time is 2 weeks, at max.

For UK Customers:

We ship to the UK Customers via parcel force and delivery time is 2 weeks.

Total time for delivery is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. You will receive an email once the order has been shipped to you. From the moment that you receive the email notifying you that your order has been shipped, the shipping time officially begins.

We offer fast shipping option throughout the world. You will receive your medications between 4-7 business days after order fulfilment is complete (and you have received email notification that your order has been shipped).

Returns and Refunds

Due to federal and local laws we cannot receive medication back after they were shipped.

Once you receive your medications, we will only provide a reshipment if the product is faulty, damaged during shipping, or expired. If there are any problems with your order, please notify us within three days of receipt at support@publicpharma.org. Your claim will be carefully studied, and appropriate steps will be taken immediately to avoid similar problems in the future.

If the product that has been delivered to you is damaged during the shipping process, then you will need to inform us within 3 days. You will be referred to our assessment department who will ask for images showing the extent of damage. Once the damage has been analyzed we will re-ship the quantity of product that was damaged. In this case the shipping charges will be paid by the customer or the reship will happen as listed above under Reship Policy.

If the product that you have ordered is not available in stock then instead of offering a refund we will ship the best alternate product having same potency but from a different brand under a different label.

If you feel you are entitled to a refund, please notify us directly instead of contacting your credit card company. We cannot offer a refund if you first make a claim directly with your credit card company.

Public Pharma will only provide a refund for complaints received within 45 days from the date of the shipment.