Pharmacy on a Mission: Pharmacist Helps Provide Free Medical Care to Refugees

Our pharmacist on staff, Anyssa Garza, Pharm.D., volunteers at Hope Clinic every week. Part of the GetUp Project, Hope Clinic provides free health care and related services to refugees and other underserved populations in Austin. She and the team of volunteers provide care to more than 50 patients per month. Here's her story. This Spring, I joined the Hope Clinic to support their efforts in helping the underserved populations of Austin and the surrounding areas, especially the thousands of refugees who have resettled in Austin. For these people, basic health care and common medications are hard to come by and services like the Hope Clinic can be life-saving. The initiative began in 2010 with a handful of medical professionals dedicated to providing free healthcare for resettled refugees of Austin. The team made it their mission to see as many patients as possible, often visiting patients in their homes. The organization grew quickly and by early 2012, Get Up Project was formed to ...
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How Michelle’s Pharmacy Increased Online Refills By Setting Digital Goals

What happens when a pharmacy integrates their digital strategy with their business strategy? Many pharmacies separate their digital services from their business operations. But Michelle Dyer, owner of Michelle’s Pharmacy, wanted to see how much more they could achieve by incorporating digital goals into their annual plans. Seven months later, Michelle’s Pharmacy saw a 95% increase in digital refills, all driven by pharmacy staff focusing on promotion. Having a website available for patients to refill prescriptions online has been part of Michelle’s Pharmacy’s digital strategy since early 2016. Through this strategy, Michelle’s saw moderate refill rates resulting in time saved for staff and patients. More patients found them via online searches and were able to refill 24 hours a day. The patient feedback was overall positive, with over 100 online patient reviews Michelle’s Pharmacy garnered a 4.9 star rating. Normal promotions practices were implemented to achieve this, ...
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